GITBOOK-519: change request with no subject merged in GitBook

SUMMARY.md

@@ -282,7 +282,8 @@
 ## Support
 
 * [General Support](support/support.md)
-* [Open a Ticket](support/open-a-ticket.md)
+* [Open a Ticket](support/open-a-ticket/README.md)
+  * [That email doesn't look quite right](support/open-a-ticket/that-email-doesnt-look-quite-right.md)
 
 ## Resources
 

support/open-a-ticket/README.md

@@ -6,6 +6,10 @@ description: Do you need one-on-one support with a member of Flipside?
 
 Notice something weird while building queries or dashboards? Maybe you’re having trouble with a quest or claiming rewards. Getting help is easy and quick. Follow these steps below to get help fast from the Flipside team!
 
+{% hint style="info" %}
+Can't log a ticket? Getting a 'That email doesn't look quite right' error message? You need to [update your email address.](that-email-doesnt-look-quite-right.md) 
+{% endhint %}
+
 {% hint style="warning" %}
 Please note that we’re not set up to help with troubleshooting queries. For help understanding the data or writing queries see our docs or reach out to the [Discord community!](https://discord.gg/flipside)
 {% endhint %}

support/open-a-ticket/that-email-doesnt-look-quite-right.md

@@ -0,0 +1,37 @@
+---
+description: >-
+  How to update your email to log a ticket when you've signed up using your
+  Ethereum wallet.
+---
+
+# That email doesn't look quite right
+
+If you're having trouble logging a ticket because your email address is your wallet address. Follow the steps below to update your email address in your profile. This will then allow you to log a ticket.
+
+### Step 1: Navigate to settings
+
+In the top right corner click on your username to show the user profile drop down. Then click the <img src="../../.gitbook/assets/Screenshot 2024-04-10 at 11.11.10 AM.png" alt="" data-size="line"> gear icon.
+
+<figure><img src="../../.gitbook/assets/Screenshot 2024-04-10 at 11.09.31 AM.png" alt=""><figcaption></figcaption></figure>
+
+### Step 2: Click on Profile Link
+
+Once on the setting page click on the 'Profile' link.
+
+<figure><img src="../../.gitbook/assets/Screenshot 2024-04-10 at 11.12.49 AM.png" alt=""><figcaption></figcaption></figure>
+
+### Step 3: Replace your email address with a valid email
+
+Find the email address field in your profile details and replace your wallet ID with a valid email address. This email address will be used to send you updates on ticket progress and updates.&#x20;
+
+<figure><img src="../../.gitbook/assets/Screenshot 2024-04-10 at 11.14.17 AM.png" alt=""><figcaption></figcaption></figure>
+
+### Step 4: Log a ticket
+
+Once you've updated your email address you can now log a ticket.
+
+{% hint style="info" %}
+You might need to refresh the page for your updates to take effect.&#x20;
+{% endhint %}
+
+<figure><img src="../../.gitbook/assets/Screenshot 2024-04-10 at 11.17.19 AM.png" alt=""><figcaption></figcaption></figure>

support/support.md

@@ -15,4 +15,4 @@ If you need help right away, try asking your question within one of our [Discord
 [SQL Help](https://discord.com/channels/784442203187314689/826948063629279273)\
 [Feedback](https://discord.com/channels/784442203187314689/826928990274322513)
 
-If you can't find the help you need from our Discord community, you can [open a ticket on our website.](open-a-ticket.md)
+If you can't find the help you need from our Discord community, you can [open a ticket on our website.](open-a-ticket/)