diff --git a/.gitbook/assets/Screenshot 2024-04-10 at 11.09.31 AM.png b/.gitbook/assets/Screenshot 2024-04-10 at 11.09.31 AM.png new file mode 100644 index 0000000..225caff Binary files /dev/null and b/.gitbook/assets/Screenshot 2024-04-10 at 11.09.31 AM.png differ diff --git a/.gitbook/assets/Screenshot 2024-04-10 at 11.11.10 AM.png b/.gitbook/assets/Screenshot 2024-04-10 at 11.11.10 AM.png new file mode 100644 index 0000000..fbad463 Binary files /dev/null and b/.gitbook/assets/Screenshot 2024-04-10 at 11.11.10 AM.png differ diff --git a/.gitbook/assets/Screenshot 2024-04-10 at 11.12.49 AM.png b/.gitbook/assets/Screenshot 2024-04-10 at 11.12.49 AM.png new file mode 100644 index 0000000..6eed1cd Binary files /dev/null and b/.gitbook/assets/Screenshot 2024-04-10 at 11.12.49 AM.png differ diff --git a/.gitbook/assets/Screenshot 2024-04-10 at 11.14.17 AM.png b/.gitbook/assets/Screenshot 2024-04-10 at 11.14.17 AM.png new file mode 100644 index 0000000..68f2c83 Binary files /dev/null and b/.gitbook/assets/Screenshot 2024-04-10 at 11.14.17 AM.png differ diff --git a/.gitbook/assets/Screenshot 2024-04-10 at 11.17.19 AM.png b/.gitbook/assets/Screenshot 2024-04-10 at 11.17.19 AM.png new file mode 100644 index 0000000..a4fc143 Binary files /dev/null and b/.gitbook/assets/Screenshot 2024-04-10 at 11.17.19 AM.png differ diff --git a/SUMMARY.md b/SUMMARY.md index 1ca8528..049d28b 100644 --- a/SUMMARY.md +++ b/SUMMARY.md @@ -282,7 +282,8 @@ ## Support * [General Support](support/support.md) -* [Open a Ticket](support/open-a-ticket.md) +* [Open a Ticket](support/open-a-ticket/README.md) + * [That email doesn't look quite right](support/open-a-ticket/that-email-doesnt-look-quite-right.md) ## Resources diff --git a/support/open-a-ticket.md b/support/open-a-ticket/README.md similarity index 96% rename from support/open-a-ticket.md rename to support/open-a-ticket/README.md index be6a7b3..6851238 100644 --- a/support/open-a-ticket.md +++ b/support/open-a-ticket/README.md @@ -6,6 +6,10 @@ description: Do you need one-on-one support with a member of Flipside? Notice something weird while building queries or dashboards? Maybe you’re having trouble with a quest or claiming rewards. Getting help is easy and quick. Follow these steps below to get help fast from the Flipside team! +{% hint style="info" %} +Can't log a ticket? Getting a 'That email doesn't look quite right' error message? You need to [update your email address.](that-email-doesnt-look-quite-right.md) +{% endhint %} + {% hint style="warning" %} Please note that we’re not set up to help with troubleshooting queries. For help understanding the data or writing queries see our docs or reach out to the [Discord community!](https://discord.gg/flipside) {% endhint %} diff --git a/support/open-a-ticket/that-email-doesnt-look-quite-right.md b/support/open-a-ticket/that-email-doesnt-look-quite-right.md new file mode 100644 index 0000000..3c10c93 --- /dev/null +++ b/support/open-a-ticket/that-email-doesnt-look-quite-right.md @@ -0,0 +1,37 @@ +--- +description: >- + How to update your email to log a ticket when you've signed up using your + Ethereum wallet. +--- + +# That email doesn't look quite right + +If you're having trouble logging a ticket because your email address is your wallet address. Follow the steps below to update your email address in your profile. This will then allow you to log a ticket. + +### Step 1: Navigate to settings + +In the top right corner click on your username to show the user profile drop down. Then click the gear icon. + +
+ +### Step 2: Click on Profile Link + +Once on the setting page click on the 'Profile' link. + +
+ +### Step 3: Replace your email address with a valid email + +Find the email address field in your profile details and replace your wallet ID with a valid email address. This email address will be used to send you updates on ticket progress and updates. + +
+ +### Step 4: Log a ticket + +Once you've updated your email address you can now log a ticket. + +{% hint style="info" %} +You might need to refresh the page for your updates to take effect. +{% endhint %} + +
diff --git a/support/support.md b/support/support.md index f70f454..1d07116 100644 --- a/support/support.md +++ b/support/support.md @@ -15,4 +15,4 @@ If you need help right away, try asking your question within one of our [Discord [SQL Help](https://discord.com/channels/784442203187314689/826948063629279273)\ [Feedback](https://discord.com/channels/784442203187314689/826928990274322513) -If you can't find the help you need from our Discord community, you can [open a ticket on our website.](open-a-ticket.md) +If you can't find the help you need from our Discord community, you can [open a ticket on our website.](open-a-ticket/)